You can create any number of sub-categories, depending upon the level of detail required. To create a sub-category, right-click the relevant category or sub-category, then click New Change Category.
You can move categories by dragging them to new locations in the Categories tree. However, you cannot drag categories between modules or category types (for example, you cannot drag an Incident Closure category into the Incident Resolution branch).
If you want to delete a category, you must first delete all of its sub-categories. Deleting obsolete categories and sub-categories from the database prevents users from selecting them by mistake within your processes.
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