Using the Report window, you can specify which existing Crystal Report you want to generate and send with outbound e-mail. If you want to send a report of the process status, use AutoEmailReport.rpt.
For information about creating a Crystal Report, see the Crystal Reports documentation.
For information about using Crystal Reports from within Service Desk or Asset Manager, including adding, deleting, viewing, exporting, searching for specific words and e-mailing reports, see Crystal Reports.
You can choose to either embed the report, or attach it to the e-mail. You can configure only one outbound report for each process.
Copyright © 2018, Ivanti. All rights reserved.