Service Level Management settings

When you have created the required agreements, Response Levels, escalations and escalation actions, you need to configure a number of system settings.

To configure the SLM system settings:
  1. On the Settings menu, click System.
    The System Settings property grid appears.
  2. Expand the Service Level Management Settings property, then specify the required properties:
    Escalation Poll Interval
    – The Interval, in seconds, between the occasions when escalations are monitored.

    Expiry Notification Default Subject Text – The default text used for the subject of an expiry action notification.

    Expiry Notification Default Message Text – The default text for the body of an expiry action notification.
  3. Click .