Configuring receiving group messages

To prevent all group members from receiving group messages:
  1. Using Windows Explorer, navigate to ..ProgramData\LANDesk\ServiceDesk\ServiceDesk.Framework.
    Where ServiceDesk.Framework is the name of the Service Desk Framework web application.
  2. Using a text editor such as Notepad, open tps.config.
  3. Under the last <add key...> entry, add the following line:
    <add key="AssignmentNotificationsToUserOnly" value="True" />
  4. On the File menu, click Save.

If an assignment is made to an analyst and a group at the same time, only the named analyst receives the message.