Configuring receiving group messages
To prevent all group members from receiving group messages:
- Using Windows Explorer, navigate to ..ProgramData\LANDesk\ServiceDesk\ServiceDesk.Framework.
Where ServiceDesk.Framework is the name of the Service Desk Framework web application.
- Using a text editor such as Notepad, open tps.config.
- Under the last <add key...> entry, add the following line:
<add key="AssignmentNotificationsToUserOnly" value="True" />
- On the File menu, click Save.
If an assignment is made to an analyst and a group at the same time, only the named analyst receives the message.