If you are not using integrated login, users of Self Service will need to log in before they can use it. By default, the login page that is used with Web Desk is available. However, you can design a more welcoming login page for Self Service, which provides access to the login controls, and also displays a dashboard to provide information that is appropriate for users who are not logged in.
By creating a guest end-user account and role, and associating this with the anonymous Self Service user, you can publish a default dashboard alongside the login controls. You can then use this dashboard to publish general notices.
The user account MUST already exist exactly as entered in the database.
For more information about dashboards, see Dashboards.
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