You can customize the knowledge results in console by changing:
The following procedure describes how to change which attributes appear in the results list, and the order in which they appear.
For information about changing the style sheet that controls the appearance of the list, see Configuring the appearance of your console search results.
If you have set up your Search Layout and the results return a NULL value on a listed attribute, then you need to ensure that you have set up a Search Type on that attribute. Null values are returned when you have included the business object in the search, but have a Search Type of None on the attribute.
To change the order that attributes appear in the Search Layout, select the required Search Layout attribute in the Attributes list, then on the Actions list, click Move Up or Move Down.
To remove attributes from the Search Layout, select the required Search Layout attribute, then on the Actions list, click Delete Attribute. This removes the attribute from the search layout, but does not delete the attribute from the business object.
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