If your searches include lots of product names and common words, you can exclude these frequently used words from the search by adding them to the Excluded Words list. This reduces the number of matches in the search results, and can speed up your search.
The words that you add to the Excluded Words list are not indexed, and will therefore not be found during a search.
For example, if you add Ivanti to the Excluded Words list, and search for Ivanti Service Desk, documents with the words Ivanti Endpoint Manager will not appear in the search results, but documents containing just Service Desk will.
There is a default set of excluded words. These English words are excluded in all languages. If you are using another language, you will need to add the translations of these words to your excluded words list. You do not need to add these words to an English excluded words list.
The excluded words are:
a, an, and, are, as, at, be, but, by, for, if, in, into, is, it, no, not, of, on, or, such, that, the, their, then, there, these, they, this, to, was, will, with.
We recommend that the file is on the same server as the Service Desk Framework.
We recommend that you save ExcludedWords.txt using UTF-8 encoding.
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