After you have made a connection to your desktop management system, you can configure the windows (such as the Configuration Item window) or related attributes (such as the Configuration Item attribute on the Incident window) to have access to the desktop management shortcut menu.
You do this by showing the plugin menu on either the window or the related attribute on a window. When you have configured the required windows, users can right-click the window or related attribute to access the desktop management shortcut menu.
This shortcut menu will not work if you have not set up your Desktop Manager connection correctly.
You can modify the window, or specific related attributes on the window.
If you are modifying related attributes on a window, see step 7.
Using Window Manager, you can test the window to ensure it appears as expected. You can also test to see whether the desktop management menu appears. To do this, on the Actions list, click Test Window. Right-click either the window or related attribute and the Desktop Management shortcut menu appears. Click End Test.
If you set up a related attribute with the desktop management shortcut menu, then the menu is available only on that attribute, and not on the window. If you use the process window to select a Configuration Type and Item that you have not connected to using the Management Systems tree, then you will not see this shortcut menu.
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