Business Services are those services that are used by your end-users, whereas Technical Services are those services that are used by your analysts to provide the corresponding Business Service. For example, a common Business Service is E-mail, which would have many Technical Services required to deliver it, such as software, servers, network hardware, and so on.
The Business or Technical tab enables you to define which CIs are Business Services, and which are Technical Services.
The Business Services and Technical Services option buttons enable you to change the contents of the list on the right of the screen between those CIs that are Business Services and those that are Technical Services. In this way, you can change CIs between being Business Services or Technical Services.
You can select multiple CIs by holding CTRL and clicking, or select a range of CIs by holding SHIFT and clicking.
You can reduce the number of entries in the list using the Filter panel, as for other queries.
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