Change Management: Simple Change

The simple change process enables you to structure how change occurs within your organization, in order to minimize the impact of change on the business.

The first step in the simple Change process is to add a Task (see later for the Task process). When a Task has been added, the Change can either be authorized or rejected.

If the Change is authorized, it is tested after all of the Change’s Tasks have been completed; the Change is then either verified or failed, and it moves to the To Close status.

If the Change is rejected, it moves directly to the To Close status from where it can either be closed, or resubmitted either at a later date or after adding more information to support the Change.

Optional actions for each status:

Status	Optional actions
Open	Add Attachment Add Child Change Add Configuration Item Add Incident Add Linked Knowledge Add Note Add Parent Change Add Problem Add Reminder Assign/Reassign Create Child Change Create Escalation Point Create Incident Create Problem Detach Child Change Detach Configuration Item Detach Incident Detach Linked Knowledge Detach Problem Start Clock Stop Clock
To Authorize	Add Attachment Add Note
Authorized	Add Attachment Add Note
To Verify	Add Attachment Add Note
To Close	Add Attachment
Closed	None

The actions that create linked processes (for example, Create Problem) will be available at runtime only if the linked process that is specified has been activated.