Incident Management: Assigned Task

This topic applies to systems using a Service Desk or Universal license only.

The Assigned Task sub-process is used by the Full Incident process (see Incident Management: Full Incident) to handle the individual tasks that need to be completed to implement the Incident.

The Assigned Task is assigned to the group and analyst selected on the window and moves to the Open status. When the work on the Task is completed, the Complete action moves it to the Completed status and notifies the assignee using a reminder. From here, you can Restart the Task if required.

Optional actions for each status:


Optional actions


Add Assignment
Add Note
Add Reminder