Categories

This topic applies to systems using a Service Desk or Universal license only.

The following categories are included in the out of the box database:

Category

Hardware

Change Toner

Equipment Request

Question

Software

Email Issue

Password Reset

Resource Access

Closure Category

Note Category

Called User

Progress Update: Delayed

Progress Update: In Progress

User Not There

User Called

Complained

User Resolved

Reopen Category

Resolution Category

Task Category

Task Completion Category

Task Note Category

Unresolve Category