Knowledge Management: Assigned Task

This topic applies to systems using a Service Desk or Universal license only.

The Assigned Task sub-process is used by the Core Article process (see Knowledge Management: Core Article) to handle the individual tasks that need to be completed to implement the Article.

The Assigned Task is assigned to the group and analyst selected on the window and moves to the Open status. When the work on the Task is completed, the Complete action moves it to the Completed status and notifies the assignee using a reminder. From here, you can Restart the Task if required.

Optional actions for each status:


Optional actions


Add Assignment
Add Note
Add Reminder