Problem Management: Task
This topic applies to systems using a Service Desk or Universal license only.
If a Problem incorporates a number of activities, then you can subdivide it using one or more Tasks. You can add Tasks as Optional Action Instances to the Problem process if needed.
Optional actions for each status:
Status |
Optional actions |
---|---|
Open |
Add Assignment Add Note Add Reminder Start Clock Stop Clock |
Completed |
None |