This topic applies to systems using a Service Desk or Universal license only.
The following response levels are included for the Incident Management module of the out of the box database:
You can select these directly on the Incident window. Each of these response levels has a single escalation that tracks the incident from the Open status to the Resolved status. The escalation actions for this escalation are the same for each response level:
Copyright © 2019, Ivanti. All rights reserved.