Telephony integration on Citrix

Telephony integration is supported on a Citrix environment. However, you need to make some additional changes to your system.

To enable telephony integration on a Citrix environment:

These steps are additional to those described earlier.

  1. On every client, in the folder C:\Program Files\LANDesk\Service Desk\Console locate and modify Console.exe.config and Touchpaper.Client.TelephonyFlashCard.exe.config to comment out the following three lines:
    <!-- <add key="RemotePort" value="51111" /> -->
    <!-- <add key="RemoteChannelName" value="TelephonyChannel" /> -->
    <!-- <add key="RemoteServiceName" value="TouchpaperTelephonyService" /> -->
  2. For each user, copy the file C:\Program Files\LANDesk\Service Desk\Console\User.config to \Users\'username'\AppData\Local\Landesk (create the folder if it does not exist).
  3. For each user, modify User.config to ensure each user has a unique value for RemotePort.
  4. Reset IIS, then restart Service Desk.