Accessing the RSS Feed

After you have set up the RSS Feed and saved the RGC file, you can access this file using the RssWebGenerator.

You can also distribute the XML file. The XML file is useful when you do not want to create a large amount of network traffic on your database server, which may occur when a lot of people access the live RSS Feed using the RGC file. Instead, using a batch file you set up, you can generate the XML at a specific time every day and save the results on a dedicated web server. You can then distribute the XML link to interested parties. These parties in turn can access the XML file using a web browser or an RSS Reader.

To access the RSS Feed using the RssWebGenerator:
  1. In your web browser address box, type the URL for the RssWebGenerator.
    For example, http://LDSDServer/servicedesk.framework/Rssdefault.aspx.
  2. Type your user login and password.
  3. In the Query drop-down list, select the query that you want to generate as RSS Feed.
    This list displays all of the RGC files that you have saved in the Framework folder.
  4. Click Generate.
    The query runs and the results are displayed according to the rss2.xsl format.

You can edit this stylesheet to change the appearance of the query. By default, you will find rss2.xsl in the Framework folder.

These results are live, and will update each time your database query is polled.

  1. If you click an RSS Item link, then you will see a preview of that item.
    The items are displayed according to the previewStyleSheet.css format. You set up the Preview Attributes when you set up the query.

The preview will appear blank if you have not set up the Preview Attributes in the query. Refer to Designing queries for information about adding preview attributes to a query.

You can edit this stylesheet to change the appearance of the preview. By default, you will find previewStyleSheet.css in the Framework folder.

  1. If you want to distribute this RSS Feed, copy the full address and send it to the relevant parties.

You can also access the RSS Feed using an RSS Reader.

Editing existing RGC and XML files

You can open and edit existing RGC files using the TPS RSS Feed Generator.

To edit an existing RGC file:
  1. Using the TPS RSS Feed Generator, on the File menu, click Open.
    The Open dialog appears.
  2. Navigate to the Framework folder, where you have saved the RGC file that you want to open.

By default, this folder is in the \Program Files (x86)\LANDesk\Framework folder.

  1. Click the relevant file, then click Open.
    The file opens as read-only. You must log into the TPS RSS Feed Generator before you can edit it.

You can open and edit existing XML files using Notepad.

To edit an existing XML file:
  1. Using Notepad, open the XML file that you want to edit.
  2. Make your changes, then save the file.