Integrating with Service Desk or Asset Manager

This document highlights some of the many ways in which you can integrate Service Desk or Asset Manager more tightly with your organization's other business applications and with external applications. It doesn't provide a large amount of technical or procedural information, but provides cross references to where that information can be found.

Some integrations, which can provide you with powerful solutions to your business problems, can be implemented very simply; others may require more care and greater consideration.

There are two main types of integration with Service Desk and Asset Manager: