One of the simplest integrations is to provide shortcuts to useful links in either the navigation bars or dashboards within Web Desk, Self Service, or Workspaces. You can add links to search engines, such as Google; to other business systems, such as your CRM system or HR system; or to specific pages on your organization's intranet.
Providing a dashboard with links to documents or web sites that your users regularly use makes your Self Service home page a resource that your users will want to return to.
For information about adding URL links to navigation bars, see Adding links to web pages to the shortcut bar. For information about adding Links gadgets to dashboards, see The Links gadget.
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