New features

This section describes the new features and enhancements that are made available in recent releases and updates to Ivanti Service Desk and Asset Manager.

Applying an update to Service Desk 2018.3

Going forward, we are changing the way in which we provide updates to Service Desk and Asset Manager. Instead of there being a new release every six months or so, and you having to wait for new features or fixes, we are going to release updates whenever they are ready. Each update will be cumulative, and you can always apply the latest one to your 2018.3 installation. Any urgent fixes you require in future will be provided in the latest update.

You can get the latest update from the Ivanti Community.

Watch a related video (2:21)

To apply the latest update:
  1. If you are not running V2018.3, upgrade to this version.

For information, see Overview to upgrading to Service Desk or Asset Manager 2018.3.

  1. Back up your database, and make sure all users are logged out.
  2. Get the latest update installer from the Ivanti Community, and run it on each of your servers.
  3. On the Welcome dialog of the update installer, click Update.
  4. The update installs.
  5. Using the Configuration Center, run the Upgrade against your database.

For information about upgrading your database, see Upgrade the database (all versions).

Watch a related video (2:43)

Updates

Only updates that add new functionality are described here. For information about issues fixed in other updates, see the Ivanti Community.

Update 2

Barcode scanning is available in the Workspaces web application.

Update 1

This section describes the new features and enhancements that are made available in Ivanti Service Desk and Asset Manager 2018.3 Update 1.

New features added for Service Desk and Asset Manager 2018.3

This section describes the new features and enhancements that are made available in Ivanti Service Desk and Asset Manager 2018.3.

Service Desk 2018.3 and Asset Manager 2018.3 are the names for the release. The version number for the release is 12.1, which is the version you find in file properties.

New features added for Service Desk and Asset Manager 2018.1

This section describes the new features and enhancements that are made available in Ivanti Service Desk and Asset Manager 2018.1.

Service Desk 2018.1 and Asset Manager 2018.1 are the names for the release. The version number for the release is 12.0, which is the version you find in file properties.