This section describes the new features and enhancements that are made available in recent releases and updates to Ivanti Service Desk and Asset Manager.
Going forward, we are changing the way in which we provide updates to Service Desk and Asset Manager. Instead of there being a new release every six months or so, and you having to wait for new features or fixes, we are going to release updates whenever they are ready. Each update will be cumulative, and you can always apply the latest one to your 2018.3 installation. Any urgent fixes you require in future will be provided in the latest update.
You can get the latest update from the Ivanti Community.
Watch a related video (2:21)
For information, see Overview to upgrading to Service Desk or Asset Manager 2018.3.
For information about upgrading your database, see Upgrade the database (all versions).
Watch a related video (2:43)
Only updates that add new functionality are described here. For information about issues fixed in other updates, see the Ivanti Community.
If you are using TLS 1.2, you need to change the OLE DB Provider for each report to use Microsoft OLE DB Driver for SQL Server. See the Choosing data sources and database fields section of the Crystal Reports help at https://help.sap.com for details of how to do this.
You can download the driver for Microsoft OLE DB Driver for SQL Server, which is needed for TLS 1.2, from https://docs.microsoft.com/en-us/sql/connect/oledb/download-oledb-driver-for-sql-server.
Update actions that enable users to update attributes on the current object are no longer available to select as bulk actions in Workspaces. An example of such an action is the Complete Mandatory Data action in the Full Incident process. Previously, these actions had not been removed from the available actions on the Bulk Actions page, even though they were never implemented in Workspaces. Bulk actions for update actions have never been available in Web Access.
The ability to update attributes on the current object is available using the Update <object> bulk action.
Previously, when you added a collection to a window design, the text that appeared on the corresponding tab on the window was the Title of the collection attribute that was set in Object Designer. You couldn't change this on the window design, nor could you make this label multilingual.
From Update 4, you can change the label of a collection tab on the window design and make it multilingual for both Web Access and Workspaces.
A new Provider called SQL Server (MSOLEDBSQL) is available for the Generic Data Source connector in the Data Connections component found under Administration in the Console. Use this provider if you want to connect to SQL Server using TLS 1.2.
If you receive an error saying that the MSOLEDBSQL provider is not registered on the local machine, this means that you need to install the Microsoft OLE DB Driver for SQL Server on your web server (and any machine running Console for testing the connection). You can download this driver from https://docs.microsoft.com/en-us/sql/connect/oledb/download-oledb-driver-for-sql-server.
For more information about creating a generic data connection, see Creating a new connection.
Barcode scanning is available in the Workspaces web application.
This section describes the new features and enhancements that are made available in Ivanti Service Desk and Asset Manager 2018.3 Update 1.
Certain external methods of logging incidents, such as some email clients, use css styles in a way that cannot be processed by Service Desk. This can cause an out of bounds error or give unexpected results in Workspaces.
A new system option has been added to Web Access, called Remove styles in HTML Controls, which is set to False by default. If you set it to True, css styles (both inline AND style tags) are removed from all HTML Controls in Workspaces to prevent these errors. This includes styling coming from the HTML toolbar at the top of the HTML fields.
If any style tags cause a parsing error then they are removed, irrespective of the setting, to prevent the parsing error.
When style tags are removed because of a parsing error, inline styles remain intact.
Initially, the css styles used by the external system are stored in the database, and then removed when displayed in Workspaces. If you save ANY changes to an incident when Remove styles in HTML Controls has been set to True, the css styles stored in the database will be lost because they will be overwritten by the values with the styles removed.
The following changes have been made to the supported platforms:
For details of all the supported platforms, see Supported Platforms.
This section describes the new features and enhancements that are made available in Ivanti Service Desk and Asset Manager 2018.3.
Service Desk 2018.3 and Asset Manager 2018.3 are the names for the release. The version number for the release is 12.1, which is the version you find in file properties.
You can now associate home pages with groups in Workspaces. If a group has no home page associated with it, then there is no change to the previous functionality. However, if a group has a home page associated with it and a user currently in that group clicks Home, then the dashboard selected as the home page for that group appears.
Setting the Show Hyperlink property in Window Manager to True for the label of a related object on a process window (such as the Raise User label on the Incident window), makes a hyperlink appear on the window that analysts can click to access a related object. Previously, this feature was available only in Web Access. From this version, it is also available in Workspaces. Clicking this hyperlink in Workspaces displays the read-only window for the related object above the current window. Click Cancel to close it.
For more information about setting this property, see Maintaining related objects from a process window.
You can now filter data grids in Workspaces to show results from a specific single date.
For more information about Workspaces, see the separate Workspaces help available from https://help.ivanti.com.
This section describes the new features and enhancements that are made available in Ivanti Service Desk and Asset Manager 2018.1.
Service Desk 2018.1 and Asset Manager 2018.1 are the names for the release. The version number for the release is 12.0, which is the version you find in file properties.
Previously, calendars were available only in Web Access, but they are now also available as gadgets on dashboards in Workspaces.
You can associate a calendar of appointments with any object in your database – in particular with CIs and Users. This helps users to see when things are scheduled on various items defined in Service Desk or Asset Manager in a calendar view. You can also add appointments to items as part of a process, ensuring that any work planned is recorded along with the other data for that process.
For more information about configuring schedule management, see Schedule Management. For more information about designing dashboards in Workspaces, see the separate Workspaces help.
If you set Type of Display to Agenda and do not set a value for Period, the calendar gadget displays the current week.
The Calendar Configurations section enables you to add the appointments for one or more items that have the Schedulable behavior set in Object Designer to the calendar gadget. (For information about adding this behavior, see Designing schedule management).
There is a new System Preference in Web Access under Web Desk settings called Collapse History by Default. By default it is set to false, meaning that when you display a process window in Web Desk, the History pane is NOT collapsed. If you want the History pane to be collapsed when you first open a process window, set it to true.
A large number of customer issues have been fixed in this release, for details, see Issues Fixed Service Desk and Asset Manager 2018.1.
Copyright © 2019, Ivanti. All rights reserved.