Migrating Event Manager Web Service and RSS Web Generator web applications (2016.1)

The Event Manager Web Service and RSS Web Generator web applications were moved into the Service Desk Framework web application for 2016.1. During the upgrade to 2016.1, any existing Event Manager Web Service and RSS Web Generator web applications are deleted. If you use either Event Manager or the RSS Generator, you will need to make changes to your implementation.

Event Manager

If you use Event Manager, there are two changes you need to make:

• In the Event Manager User Name field on the Edit Application dialog for Service Desk Framework, enter the system user account that you previously entered in the Logon to Service Desk as field for the Event Manager Web Service web application from your earlier version of Service Desk.
• For each external application you have configured to work with Event Manager, change the address that is called to the URL for Service Desk Framework. For example, change https://localhost/ServiceDesk.EventManager/EventLog.asmx to https://localhost/ServiceDesk.Framework/EventLog.asmx

The event logging executables delivered with Service Desk, which enable your third party application to communicate with the Event Manager services, are now available from the LANDesk\Framework\EventLogging folder.

RSS Generator

If you use the RSS Generator, there are two changes you need to make:

• In the RSS Web Generator Author field on the Edit Application dialog for Service Desk Framework, specify the author that you previously entered in the Author field for the RSS Web Generator web application from your earlier version of Service Desk.
• For each external application you have configured to work with RSS Generator, change the address that is called to the URL for Service Desk Framework. For example, change https://localhost/ServiceDesk.RSSGenerator/Default.aspx to https://localhost/ServiceDesk.Framework/RSSDefault.aspx

The Default.aspx interface has been renamed to RSSDefault.aspx and the QueryPreview.aspx interface has been renamed to RSSQueryPreview.aspx.

Temporary workaround for this change when upgrading

We strongly recommend that you update your system with the changes outlined in the sections above for Event Manager and the RSS Generator. However, updating all of the systems that used the Event Manager Web Service and RSS Web Generator web applications to use Framework instead could take a while. As a temporary measure to help with the migration, you can create additional Framework applications with the same name as the deleted Event Manager Web Service and RSS Web Generator web applications. Any external applications that communicate with Service Desk or Asset Manager in this way will then continue to work using these additional Framework applications while you complete the upgrade.

It is important to migrate your external systems to use the core Framework and to remove these additional Framework applications to simplify your system architecture and reduce the hardware resources required.