Configuring help desk contact information

Ivanti EPMM administrators with Manage settings and services permission can configure the help desk contact information to display in the self-service user portal.

Procedure 

1. In the Admin Portal, go to Settings > General > Helpdesk.

2. Enter the following information:

   Item	Description
   Name	Enter a name for the configuration.
   Description	Enter a brief description for the configuration. Maximum characters allowed is 100.
   Contact(s)	Enter one or more phone numbers. Valid number strings include: Up to 24 digits for numbers beginning with the + symbol. Up to 22 digits for numbers without the + symbol. If you are entering multiple phone numbers, enter a comma-separated list.
   Email(s)	Enter one or more email addresses. If you are entering multiple email addresses, enter a comma-separated list.

   Either a phone number or an email address is required.

Related topics 

Viewing the help desk contact information.