Configuring help desk contact information
Ivanti EPMM administrators with Manage settings and services permission can configure the help desk contact information to display in the self-service user portal.
- In the Admin Portal, go to Settings > General > Helpdesk.
Enter the following information:
Enter a name for the configuration.
Enter a brief description for the configuration. Maximum characters allowed is 100.
Enter one or more phone numbers. Valid number strings include:
- Up to 24 digits for numbers beginning with the + symbol.
- Up to 22 digits for numbers without the + symbol.
If you are entering multiple phone numbers, enter a comma-separated list.
Enter one or more email addresses. If you are entering multiple email addresses, enter a comma-separated list.
Either a phone number or an email address is required.