Viewing the help desk contact information

If the help desk contact information is configured in the Admin Portal, device users can view the contact information in the self-service user portal.

For information about configuring the help desk contact information see, Configuring help desk contact information

Procedure 

  1. Go to https://<EPMM_Server_FQDN>/user.
  2. Select on the device user’s name in the top right corner.
  3. Select Helpdesk in the drop down menu.
    The Helpdesk page appears.

    Figure 1. Helpdesk contact information

    Helpdesk contact information