Enabling Help@Work in Ivanti EPMM

This section explains how to enable Help@Work for Android and iOS in the Ivanti EPMM Admin Portal.

  1. Log into the Admin Portal.
  2. Select Settings > System Settings.
  3. Select Additional Products > Licensed Products.
  4. Select Help@Work for Android and iOS 10 and higher.
  5. Accept the displayed TeamViewer license agreement and to open the Help@Work wizard.
  6. Paste the Client ID and Client secret values you copied in Creating a TeamViewer app.
  7. Select Validate.
  8. In the displayed TeamViewer page, enter your TeamViewer email and password.
  9. Select Allow to provide Ivanti EPMM with session management permission for your TeamViewer app.
  10. Select Sign In.
  11. Select Activate in the wizard to open the Customer Support login screen:
  12. Enter your Ivanti, Inc Customer Support credentials.
  13. Select Login.
  14. Enter the email address you used for your TeamViewer account.
  15. Select Submit.

Though your license is now activated, your TeamViewer software will still display a notice about trial software. Your licensing applies to the session established using the integration, so the trial notice remains in the console.