If you have configured Ivanti EPMM as described in What is the self-service user portal?, the device user sees the option Reset Secure Apps Passcode. This option is among the device management actions presented to the user for iOS and Android devices.

Figure 1. Reset secure apps passcode

Reset Secure Apps Passcode dialog box

Procedure 

  1. Select Reset Secure Apps Passcode.
  2. On the next screen, select the button Reset Secure Apps Passcode.
  3. A dialog box displays containing the one-time PIN.
  4. In [email protected] on an iOS device, or in the Secure Apps Manager on an Android device, follow the instructions for resetting a forgotten secure apps passcode.
  5. When prompted for user credentials, enter the user name and the one-time PIN.
  6. Follow the instructions to create a new secure apps passcode.