Configuring help desk contact information
Core administrators with Manage settings and services permission can configure the help desk contact information to display in the self-service user portal.
Procedure
- In the Core Admin Portal, go to Settings > General > Helpdesk.
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Enter the following information:
Item
Description
Name Enter a name for the configuration.
Description
Enter a brief description for the configuration.
Maximum characters allowed is 100.
Contact(s)
Enter one or more phone numbers. Valid number strings include:
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Up to 24 digits for numbers beginning with the + symbol.
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Up to 22 digits for numbers without the + symbol.
If you are entering multiple phone numbers, enter a comma-separated list.
Email(s)
Enter one or more email addresses.
If you are entering multiple email addresses, enter a comma-separated list.
Either a phone number or an email address is required.
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