Checking Mobile Threat Defense status
To confirm MTD status from the Ivanti EPMM Admin Portal for a particular device, use one of the following options:
Checking individual devices
Procedure
- Select Devices
-
Scroll until you see Ivanti Mobile Threat Defense Status field and look at the value (see table below.)
| Error Name | Definition | Location of Error Message |
|---|---|---|
|
Connection Error |
Connection error. The user device is not protected. |
Devices & Users > Devices > Device Details page ("Error") User device – "Ivanti Mobile Threat Defense detected that your device is not protected due to a connection error." |
|
License Expired |
License has expired. The user device is not protected. |
Devices & Users > Devices > Device Details page ("Error") User device – "Ivanti Mobile Threat Defense detected that your device is not protected because the license has expired." |
|
License Invalid |
Invalid license key. The user device is not protected. |
Devices & Users > Devices > Device Details page ("Error") User device – "Ivanti Mobile Threat Defense detected that your device is not protected because the license is invalid." |
|
License Key Error |
License key error. The user device is not protected. |
Devices & Users > Devices > Device Details page ("Error") User device – "Ivanti Mobile Threat Defense detected that your device is not protected due to a license key error." |
|
License Limit Exceeded |
Maximum license count has been reached. The user device is not protected. |
Devices & Users > Devices > Device Details page ("Error") User device – "Ivanti Mobile Threat Defense detected that your device is not protected because the license limit has been exceeded." |
|
License Not Activated |
MTD license key to MTD console failed. The user device is not protected. |
Devices & Users > Devices > Device Details page ("Error") User device – "Ivanti Mobile Threat Defense detected that your device is not because the license could not be activated." |
|
Logged Out |
User device is not protected due to a logout. |
Devices & Users > Devices > Device Details page ("Error") User device – "Ivanti Mobile Threat Defense detected that your device is not protected due to a logout." |
|
Login Cancelled (Android only) |
Too many logins. The user device is not protected. |
Devices & Users > Devices > Device Details page ("Error") User device – "Ivanti Mobile Threat Defense detected that your device is not protected due to a cancelled login." |
|
N/A |
The MTD activation configuration is not assigned to the device, or MTD has not been activated on the device |
Devices & Users > Devices > Device Details page ("N/A") User device – This value has no equivalent on the client app. |
|
Pending |
MTD license key has been sent, awaiting confirmation from MTD console. |
Devices & Users > Devices > Device Details page ("Pending") User device – This value has no equivalent on the client app. |
|
Protected |
MTD license activation successful. User device is protected. |
Devices & Users > Devices > Device Details page ("Protected") User device – "Protected" |
|
Simulator Error |
Internal error. |
Devices & Users > Devices > Device Details page ("Error") User device – "Ivanti Mobile Threat Defense detected that your device is not protected due to a simulator error." |