Retiring a device

You can mark a device as retired both in ServiceNow and in Ivanti, removing the security policy on the mobile device, and removing secure data and information. If a user wants to re-enable the device, they will need to re-enroll the device using the standard procedure.

You may wish to retire a device, for example, as part of your employee off-boarding process to ensure that Ivanti profiles and settings are removed from a departing employee’s personal device.

Retiring a device selectively removes data, configurations and policies applied or made available to the device by Ivanti Core and then removes it from Ivanti control. This does not perform a full factory wipe/reset of the device.

To retire a device, follow the instructions in Taking actions on a mobile device, selecting MobileIron - Retire Device.