Setting up direct self-service

Direct self-service allows users to manage their own Ivanti registered devices from ServiceNow or to request new mobile device registration.

To set up direct self-service:

1.

Add the Ivanti instances for which to allow direct self service, as described in Connecting to and configuring Ivanti Core or Ivanti Neurons for MDM.

2.

Click Integration - MobileIron > Properties.

3.

Click the Yes check box under Self-Service is enabled.

4.

Click the Direct Self-Service radio button under Self-Service mode.

5.

Use the Direct Self-Service Properties: fields to configure the direct self-service behavior.

6.

Click Save.

7.

Click Integration - MobileIron > MobileIron Instance Criteria.

8.

Use the Criteria drop-down menu to configure how to select an Ivanti instance during self-service registration, by manager, randomly, or by selection criteria.

9.

Use the fields that appear corresponding to your choice to configure selection criteria further.

Note: Setting up instance criteria on the Integration - MobileIron App > MobileIron Instance Criteria page is only required if you selected Direct Self-Service on the Integration - MobileIron App > Properties page.

10.

Click Save.