Connecting to and configuring Ivanti Core or Ivanti Neurons for MDM

Before you can integrate Ivanti data into ServiceNow, you need to set up a connection between the Ivanti Core or Ivanti Neurons for MDM and your ServiceNow instance, so the data can be properly pulled from Ivanti by ServiceNow. The Ivanti ServiceNow integration supports connection to multiple Ivanti Core or Ivanti Neurons for MDM instances. You need to connect to at least one instance to collect data.

To create a connection to an instance:

1. In ServiceNow, navigate to Integration – MobileIron App in the Application Navigator.
2. Open the MobileIron Instances module.
3. Click New.

The New Ivanti Instance window appears.


 

4. Enter the name.
5. Enter the user name.
6. Enter the password.
7. Select the source, Ivanti Neurons for MDM or MobileIron Core.

 

Setting

Description

Name

Create a name for the Ivanti Core so you can differentiate it from any other to which you may Ivanti Core connect. This name is used to display this Ivanti Core on several tables and screens.

Host Name

The hostname of the integrated Core or Cloud serverserver (Core/Cloud) integrated. Eg: app100.auto.mobileiron.com

Username

Enter the user name with the necessary roles that you created in the previous section, Creating an Ivanti Core or Ivanti Neurons for MDM user.

Password

Enter the password for the user with the necessary roles described in the previous section, Creating an Ivanti Core or Ivanti Neurons for MDM user.

Source

Select Ivanti Neurons for MDM or MobileIron Core. The fields on the form change accordingly.

Ivanti Core Settings

Ivanti Neurons for MDM Settings

8. Enter information into the following fields:

Setting

Description

MobileIron partition id

(Ivanti Neurons for MDM only) Auto-populated. You do not need to enter a value.

Asset query URL

(Ivanti Neurons for MDM and Ivanti Core)

Ivanti Neurons for MDM:

Click the lock icon to open this field, then enter the URL to your Ivanti Core between the https:// prefix and the /api/v1/device suffix. For example, na1.mobileiron.com. This is also known as the Cluster URL. You can find instructions for determining the cluster URL here.

Ivanti Core:

Click the lock icon to open this field, then enter the URL to your Ivanti Core between the https:// prefix and the /api/v2/devices suffix. For example, core.company.com or m.mobileiron.net/customername.

Asset query value

(Ivanti Neurons for MDM and Ivanti Core) Auto-populated. You do not need to enter a value.

Asset action URL

(Ivanti Core only) Click the lock icon to open this field, then enter the URL to your Ivanti core between the https:// prefix and the /api/v1/dm suffix. For example, core.company.com or m.mobileiron.net/customername.

Delete Devices That Have Been Retired More Than (days)

(Ivanti Core only) Select the number of days that devices have been retired after which to delete devices.

Maximum Retired Devices to Delete in Each Session

(Ivanti Core only) Select the maximum number of retired devices to delete in each session.
9. If you do not want data from this Ivanti Core pulled during the scheduled job, mark the instance as inactive by removing the check mark from the Active check box.
10. If you are connecting multiple instances of Ivanti to ServiceNow, you can click the Is Default Instance box to specify the current instance as the default. This means that self-service device registration requests will default to this instance if the device does not match any of the MobileIron Appliance Criteria rules.
11. For Ivanti Neurons for MDM, check the Collect location data box if you want to be able to use the geo location features on devices. Note that the Ivanti Neurons for MDM instance itself may not be collecting location data, so geo location features may not be available even if you check the Collect location data box.
12. For Ivanti Core, optionally, configure the asset query fields as described in Changing which Ivanti Core fields ServiceNow imports.
13. Click Submit.
14. When you are ready for the first full import of data from Ivanti Core, select Integration - MobileIron>Scheduled Import.
15. Run the following scripts by clicking each one and then clicking Execute Now on the resultant screen:
- MobileIron - update Tracked Apps and Installed devices
- MobileIron - Fetch new assets (full import) script for Ivanti Core, or the MobileIron - Cloud - Fetch new assets for Ivanti Neurons for MDM.

It may take several minutes for device information to appear in ServiceNow.