Unlocking a device

You can unlock a mobile device so a user can continue using it. On iOS and Android devices, this action removes the passcode requirement for the device. For other platforms, unlocking the device without the user’s passcode will change the passcode generated by Ivanti. The API returns the unlock passcode for the device, based on the unique device ID.

To unlock a device:

1.

Enter a comment describing the reason for unlocking the device in the comment field.

2.

Follow the instructions in Taking actions on a mobile device, selecting MobileIron - Unlock Device.