End-User Flow on Mobile Devices

Once the administrator completes the above configurations and creates a new user in Pulse Workspace, user has to follow the below steps to register the mobile device with Pulse Workspace and get seamless secure Single Sign-On access to Zendesk Application.

1.User receives Welcome Mail with registration details.

2.Follow the instructions in the mail and register the user device.

3.Once registration of mobile device with Pulse Workspace is successful, configured profile will get installed on the device along with VPN certificate.

4.Install Zendesk managed application when prompted.

5.Install Pulse Client on the mobile device. VPN profile will get configured automatically on Pulse Client.

6.Access Zendesk Application and provide the domain details.

7.VPN tunnel will automatically get established.

8.Single Sign-On will happen and user will get access to the Zendesk domain.