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Installing Splashtop Components

Avalanche integrates with Splashtop Smart Device Remote Control, so you can view and control any connected Android device from the Avalanche Console. Splashtop is comprised of four components that must be set up respectively to facilitate remote sessions between a PC and Android devices. To use Splashtop Smart Device Remote Control with Android devices, install and set up the Smart Device Remote Control Gateway (also called the Splashtop Center) and the Smart Device Remote Control Desktop Viewer on an administrator PC, and the Android platform and streamer on the target devices.

For more information about Splashtop, see the Splashtop documentation.

ClosedSplashtop System Requirements

Remote Control Gateway




Intel i5 2.0 GHz or above

Intel i7, Xeon E31220, or other high-end CPUs


4 GB

8 GB

Disk Space

20 GB

50 GB

Operating Systems

Windows 7 Professional

Windows 7 Enterprise

Windows 7 Ultimate

Windows 8

Windows 10

Windows Server 2016

Windows Server 2012

Windows Server 2008 R2 Standard

Windows Server 2008 R2 Enterprise

Windows Server 2008 R2 DataCenter

Windows Server 2008 R2 Web

.NET Framework

Microsoft .NET 3.5 SP1

Microsoft .NET 3.5 SP1 or later


Java 7

Windows administrator privileges

Java 7

Windows administrator privileges

Remote Control Desktop Viewer




Intel Atom CPU

Intel i7


1 GB

4 GB



nVidia GeForce



1024x600 or more

Operating Systems

Windows XP

Windows 7, 8, or10

Splashtop Android Streamer




1.2 GHz

1.6 GHz dual-core


512 MB

1 GB



1280x720 or more

Operating Systems

Android 4.2

Android 4.4+

Networking Requirements

For cross-firewall remote sessions, prepare a public IP address for the Splashtop Gateway, or set port forwarding from the public IP to the private IP in your firewall.

For on-premise gateway and relay ports, use 443.

Scalability Requirements

Required productivity usage bandwidth per session is 300 KBps. 800 KBps should be reserved for optimal performance.

Remote Control Gateway

The Remote Control Gateway is a centralized application for managing users, devices, policies, and other settings. User devices are invited to enroll through this application. It also offers a console to configure and report on users and devices.

To set up the Remote Control Gateway

1.Download the Smart Device Remote Control software from the Wavelink download site.

2.Fill out the form as needed.

3.Use the link you received to create credentials for the gateway.

4.Log in to the Remote Control Gateway.

5.Navigate to the list of available downloads, and select Splashtop Center.

6.Select the installer for Splashtop Center.

7.When prompted, provide your license key.

8.Continue following the prompts from the installation wizard to complete installation.

You can now add and invite users to enroll with the Splashtop streamer application.

Remote Control Desktop Viewer

The Splashtop Enterprise app for Windows makes it possible for administrators to connect their Windows PC to the target Android devices remotely.

To set up the Remote Control Desktop Viewer

1.Download the Desktop Viewer from the Wavelink download site.

2.Launch the installer.

3.Follow the prompts from the installation wizard to complete installation.

4. After the app has finished installing, you will receive an invitation email which contains an auto-launcher link. Open the auto-launcher link on the target device.

5.Enter the server address, email address, and password needed to log in.

Once the Desktop Viewer is installed and you have logged in, a list of devices appear that you can initiate a remote connection with.

Splashtop Android Platform and Streamer

The Splashtop Android streamer provides a video and audio connection to the administrator’s computer or device (usually a PC). The Android platform and streamer need to be installed on all target Android devices to perform remote sessions. The platform must be installed before the streamer.

To set up the Remote Control Android Platform and Streamer

1.Download the Android platform and streamer for your Android devices from the Wavelink download site. The platform and streamer are device specific.

2.In Avalanche, create software payloads for the platform services and streamers. For information about software payloads, see Software Payload.

3.Use smart device profiles to distribute the platform service software payloads to devices.

It is important that the platform service is installed on the device before the streamer.

4.Use smart device profiles to distribute the streamer software payloads to devices.

Your devices are ready to log into the service and begin using remote control. For information about logging in and initiating a remote control session, see Remote Control for Android Devices.

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