© 2012 Wavelink Corporation. All Rights Reserved.
When you have applied a mobile device profile that has Device Wipe folders configured, you can perform a remote wipe of the device. A remote wipe will delete the contents of the folders and reboot the device. If files in the folders were unable to be deleted because they were in use, the Enabler will attempt to delete them after the reboot. If the server is unable to contact the device using a TCP/IP connection, it will attempt to send the wipe command using SMS.
If there is more than one mobile device profile applied on the device, all of the Device Wipe folders for all of the applied profiles will be deleted during a device wipe. For information on configuring Device Wipe folders, see Configuring Device Wipe Folders.
Note: Avalanche does not provide a method for restoring any of the information in the deleted folders.
To perform a remote device wipe:
| 1 | From the Mobile Device Inventory tab, right-click the device you want to view. |
| 2 | From the context menu, select Wipe Device. |
| 3 | The Confirm Device Wipe dialog box appears. Click Yes if you are certain you want to wipe the folders specified in the mobile device profile. |
The server will send the device a command to delete the folders specified in the mobile device profile.
© 2012 Wavelink Corporation. All Rights Reserved.