SLA Forms
SLA forms are managed in CSM Administrator through the SLA Business Object. The SLA form displays when you create a new or modify an existing SLA in CSM Desktop Client or CSM Browser Client.
These SLA forms are available OOTB and can be managed in CSM Administrator through the SLA Business Object.
SLA Form: Default
SLA Form: Edit
SLA Form: Preview
SLA Form: Create or Modify
When you create a new SLA or modify an existing SLA in CSM Desktop Client or CSM Browser Client, the form displays as follows: