SLA Forms

SLA forms are managed in CSM Administrator through the SLA Business Object. The SLA form displays when you create a new or modify an existing SLA in CSM Desktop Client or CSM Browser Client.

These SLA forms are available OOTB and can be managed in CSM Administrator through the SLA Business Object.

SLA Form: Default

SLA Form: Edit

SLA Form: Preview

SLA Form: Create or Modify

When you create a new SLA or modify an existing SLA in CSM Desktop Client or CSM Browser Client, the form displays as follows: