Create and Manage SLAs Cherwell Administrators perform these processes for creating and managing SLAs. Manage SLAs Before you begin to create SLAs, you should understand the following concepts: SLA Forms Manage SLA Forms How SLA Deadlines are Calculated How SLAs are Selected OOTB SLAs OOTB Priority Matrixes SLA Lifecycle Create SLAs Create a New SLA Define SLA Target Times Define the Priority Matrix Element Form Check for Errors How SLA Deadlines are Calculated This section describes the process by which SLA deadlines are calculated. How SLAs are Selected This section describes the process by which SLAs are selected. OOTB SLAs OOTB SLAs are defined by the SLA Model and the SLA/Priority Spreadsheet. SLA Forms SLA forms are managed in CSM Administrator through the SLA Business Object. The SLA form displays when you create a new or modify an existing SLA in CSM Desktop Client or CSM Browser Client. Manage SLA Forms Manage SLA forms in CSM Administrator. SLA Lifecycle Diagram describes the high-level SLA lifecycle in the OOTB system. Create SLAs Cherwell Administrators perform this process for creating SLAs. Parent topic:Service Level Agreements (SLAs)