Start/Stop/Restart a CSM Server, or Restart a Web Application from the Server Manager

Use the Server Manager to stop, start, or restart the following CSM Servers:

  • Application Server
  • Cherwell Service Host
  • Trusted Agents Server (if installed and configured)
    If using Trusted Agents for security or e-mail operations, restart the Trusted Agents server first.

Use the Server Manager to restart (recycle the application pools) the following CSM Web Applications:

  • Browser Client
  • Customer Portal
  • Web-Forms

To start/stop/restart a CSM Server or restart a web application:

  1. Click Start>All Programs>Cherwell Service Management>Tools>Server Manager.
  2. From the Server drop-down, select a CSM Server or web application.

    The CSM Server or Web Application is shown in the Server drop-down.

  3. Select an operation:
    • To force a refresh of the server status, double-click the Server Status icon.
    • To start a selected CSM Server or Web Application in the Server drop-down, click the Start Server button.
    • To stop a selected CSM Server or Web Application in the Server drop-down, click the Stop Server button.
    • To restart a selected CSM Server or Web Application, click the Restart Server button.