Configure the Trusted Agents Server
Configure the Trusted Agents Server to connect to the Trusted Agents Hub. The Trusted Agents Server is installed on a same machine in the same network as your private resources.
This task applies to on-premises and SaaS customers.
To configure the Trusted Agents Server:
- Go to the installation directory to run the Trebuchet.ServerConfigTool.exe. The default path from the install is: C:\Program Files (x86)\Cherwell\Cherwell Trusted Agents Server.
- Double-click Trebuchet.ServerConfigtool.exe to open the Server Manager.
- Select Trusted Agent Server from the Server drop-down list, and then select Configure.
- Provide a display name for the server. This will display in CSM Administrator.
- Provide Hub connection settings:
Option Description Hub URL Provide the URL. This is the address that should be used to connect to the Hub from other Cherwell servers and services. Secure transport (HTTPS) should be used for all Hub communications in production environments.Shared Key Provide the Shared Key. This must be the same Shared Key that is used in the Trusted Agents Hub configuration. Cherwell provides this key to SaaS customers.
Test Select to verify that the Hub URL and shared key are valid. - Provide connection to the
CSM
database:
Option Description Connection Use the ellipsis button to browse and locate the database to connect to. Login to Cherwell Chose one of these options: - Windows authentication: Use the Windows credentials for the account that is used to run the Trusted Agent Service.
- User ID and Password: Provide a CSM user ID and password. This is usually an administrative account with broad system access, but don't use the CSDAdmin default account. Provide a blank password to allow the specified user to log in without a password. This only works if the user does not have a password. This is not recommended.
Test Select to verify login information. - Enter the
Hub Ping Frequency in seconds, to send a ping
to the Hub. If a ping is not received by the Hub within the Agent Registration
timeout period, then the Agent's registration with the Hub is considered
expired. No further requests are sent to the Agent until the next registration
request or ping is received from the Agent. The
Hub Ping Frequency should always be lower than
the Agent Registration period set for the Trusted Agent Hub. The Hub default is
180 seconds.
Use -1 to disable pings sent to the Hub (not recommended).
- Select OK.
- Restart the Trusted Agents Server.