Install the Trusted Agents Server

The Trusted Agents Server is installed on the same network as the private resource to which it connects. For example, if you want to use Trusted Agents for LDAP authentication, install the Trusted Agents Server on the same network as your directory service.

Good to Know:

  • This task applies to on-premises and SaaS customers.

  • The Trusted Agents Server can be installed on the same server as the Cherwell Service Host. For example, you can use the same server to host the Trusted Agents Server and the Scheduling microservice provided by the Cherwell Service Host.

To install the Trusted Agents Server:

  1. Go to the Cherwell Disk Image folder.
  2. Open the Utilities folder.
  3. Double-click the Cherwell Trusted Agents Server.exe file.
    The Trusted Agents Install Wizard opens.
  4. Select Next.
  5. Select I accept the terms in the license agreement.
  6. Select a custom installation location or select Next to use the default location.
  7. Select Install.
  8. Select Finish.