Using Attachments

In CSM, Attachments can be used with:

• E-mail: Add an Attachment to an e-mail sent from the CSM system.
• Knowledge: Add an Attachment as an Attachment Knowledge Source that can be accessed through a Knowledge Search.
• Records: Add an Attachment to a Business Object record.
• Attachment Manager: Add an Attachment directly to the Attachment Manager.
• Document Repository: Add an Attachment to a Document Repository within the Attachment Manager.

When working with Attachments, Users can:

• View an Attachment.
• Attach a record to another record.
• Attach a file (Imported).
• Attach a file (linked).
• Attach a web page.
• Attach an image from the clipboard.
• Create a shortcut to an Attachment.