Verify Clients Are Using a 3-Tier Connection
Authentication requests that originate on a CSM client, such as CSM Administrator, are only sent through a Trusted Agent if the CSM client has a 3-tier connection to a Cherwell Application Server and the request is processed by theCherwell Application Server.
Other reasons why authentication requests may not be sent through a
Trusted Agent include:
- Trusted Agents are not enabled on CSM servers using Cherwell Server Manager. See Configure the Trusted Agents Server.
- There are no Trusted Agents available to process the request. This situation is noted in a Debug log by the Trusted Agents Hub. See Trusted Agents Logging.