Verify that a Trusted Agents Hub is Operational
When enabled and operational, a Trusted Agents Hub responds with a
message at a relative
URL:/SignalR/Hubs
. If you do not receive this file when
you access this URL, the Trusted Agents Hub is not operational.
For example, if your CSM Browser Client is accessible at this URL:
https://www.example.com/CherwellClient
The Trusted Agents Hub uses this URL:
https://www.example.com/CherwellClient/SignalR/Hubs
This URL responds with a message similar to this example:
/*!
* ASP.NET SignalR Javascript Library v2.2.2
* http://signalr.net
*
* Copyright (c) .NET Foundation. All rights reserved.
* Licensed under the Apache License, Version 2.0
*
*/
To fix this issue:
- Verify that Trusted Agents are enabled in the Cherwell Server Manager.
- Restart Internet Information Services (IIS) or the CSM Browser Client web application.
For SaaS customers,
Cherwell
Support must perform these tasks.