Knowledge Management Security Group Permissions
CSM provides default security group permissions for Knowledge Management. Administrators use the CSM Administrator Security Groups window to view and manage these permissions.
Note: For configuration steps, see
Configure Knowledge Security Group Permissions.
Knowledge Administrators also view and manage
Knowledge Teams.
Security group permissions control access to CSM functionality and are managed on the Security Groups window. To access this window, in CSM Administrator select .
Security Groups > Rights > Knowledge
On the Security Groups window, select the Rights tab. In the Category drop-down list, select Knowledge. See Knowledge Security Rights for the default security group rights for Knowledge.
Security Groups > Business Objects > Knowledge Article, Incident Category, Journal - Comment
On the
Security Groups window, select the
Business Objects tab. The following are the
default Business Object permissions by group:
| Group | Business Object | General (selected
 )
| File Attachments (selected
)
|
|---|---|---|---|
| Admin | Knowledge Article |
|
|
| Incident Category |
|
| |
| IT Service Desk Level 1 | Knowledge Article |
|
|
| Incident Category |
|
| |
| IT Service Desk Level 2 & 3 | Knowledge Article |
|
|
| Incident Category |
|
| |
| IT Service Desk Manager | Knowledge Article |
|
|
| Incident Category |
|
| |
| Knowledge Manager | Knowledge Article |
|
|
| Incident Category |
|
| |
| Portal Customer | Knowledge Article |
|
|
| Incident Category |
|
| |
| Journal - Comment |
|
| |
| Portal Workgroup Manager | Knowledge Article |
|
|
| Incident Category |
|
| |
| Journal - Comment |
|
| |
| Service Desk - KM Tier 1 | Knowledge Article |
|
|
| Incident Category |
|
|