Manage Knowledge Sources

CSM Manage Knowledge using the Knowledge Source Manager, Knowledge Mapping, and Knowledge Importing.

  • Knowledge Source Manager
    • Use this tool to:
      • Create a Knowledge source.
      • Edit a Knowledge source.
      • Delete a Knowledge source.
      • Search for a Knowledge source.
      • Organize Knowledge sources.
      • Copy a Knowledge source.
      • Import/export a Knowledge source.
      • Find Knowledge source dependencies.
  • Knowledge Mapping
    • Use this tool to:
      • Define general Knowledge sources.
      • Define Portal Knowledge search options.
      • Define Business Object Knowledge search options.
  • Knowledge Importing
    • Use this tool to:
      • Import third-party Knowledge Articles.