CSM Desktop Client Main Pane

Use the CSM Desktop Client Main Pane to view data and to perform the majority of your CSM operations. Upon logging in, the Main Pane displays the Home Dashboard.

Depending on the operation, the Main Pane can also display:

  • Records: Incidents, Problems, Knowledge Articles.
  • Search Results: Quick Search, Knowledge Search, etc.
  • Default Calendar.
  • Contact Manager.
  • Configuration Management Database (CMDB).
  • Table Management.