CSM Desktop Client Task Pane
The CSM Desktop Client Task Pane is highly configurable and is used to quickly access tasks. The tasks in the Task Pane vary depending on the active item in the Main Pane (example: If an Incident is active, the tasks will be Incident-specific).
By default, the Task Pane is located on the left side of the main window; however, you can display it/hide it, collapse/pin it, and move/dock it so that you can display it when and where you want.
A system administrator initially chooses which items appear by default for each role; however, if you have security rights, you can select which items appear on your own Task Pane.