Change Management mApp® Solution Workflows

CSM offers three workflows based on Change types.

Change Types

• Standard - Does not require review.
• Normal - Requires review but is not urgent.
• Emergency - Requires review and is urgent.

Contributors

A Change typically has several contributors. Depending on your workflow and the size of your company, many of these contributors may have combined roles:

• Creator: User who first logs the Change. This is typically a technician.
• Requestor: User who requests the Change. This is typically an IT manager.
• Owner: User who manages the Change. This is typically a change manager.
• Approver: User who ensures that the Change should be implemented. This is typically one or more members of the CAB Team. Standard Changes do not require an approval.

Which Workflow Should I Use?

Use the following flowchart to determine which type of Change workflow to follow.

Standard Change Workflow

This is a high-level workflow for Standard Changes. See Create a Standard Change Request for more detail.

Normal Change Workflow

This is a high-level workflow for Normal Changes. See Create a Normal Change Request for more detail.

Emergency Change Workflow

This is a high-level workflow for Emergency Changes. See Create an Emergency Change Request for more detail.