Linking Problems and Incidents

If you have applied the JIRA v2.0 mApp Solution, you can link a Problem to an Incident in JIRA.

To link a Problem to an Incident:

Only available if both the Problem and Incident have previously been posted to JIRA. To use this feature, Automation Processes must be enabled and configured.

  1. In the CSM Desktop Client, open a Problem that has previously been posted to JIRA.
  2. Select the Incidents tab.
  3. Select the Link icon in the Tab toolbar.
  4. Select an Incident from the list that has been previously posted to JIRA.
    An Automation Process runs and adds a comment to both JIRA issues indicating that the Problem and Incident are now linked. This may take a few minutes.