Linking Problems and Incidents
If you have applied the JIRA v2.0 mApp Solution, you can link a Problem to an Incident in JIRA.
To link a Problem to an Incident:
Only available if both the Problem and Incident have previously been posted to JIRA. To use this feature, Automation Processes must be enabled and configured.
- In the CSM Desktop Client, open a Problem that has previously been posted to JIRA.
- Select the Incidents tab.
- Select the Link icon in the Tab toolbar.
- Select an Incident from the list that has been previously posted to JIRA.
An Automation Process runs and adds a comment to both JIRA issues indicating that the Problem and Incident are now linked. This may take a few minutes.