Posting an Issue to JIRA

Post issues to JIRA from CSM using the functionality of the JIRA v2.0 mApp Solution.

To post an issue to JIRA:

  1. In the CSM Desktop Client, open an existing Incident or Problem or create a new one.
  2. Select the Post to JIRA link or button.
  3. Select the JIRA Project for that issue.

    When the One-Step Action has finished running, if successful, you see a pop-up window showing your JIRA Issue Number. A Journal Note is created with details of the JIRA interaction, whether successful or not.
  4. Look at your form where you now see a link showing the JIRA Issue Number.
  5. Select the JIRA Issue Number to open the issue in JIRA.