View Issues in JIRA

If you have applied the JIRA v2.0 mApp Solution, you can view issues from CSM in JIRA.

Any Incident or Problem in CSM that has been sent to JIRA has a hyperlink to JIRA.

To view the corresponding Issue in JIRA:

  1. Select the hyperlink on the Incident or Problem Form.
  2. Log in to JIRA by providing a Username and Password. The login page won't appear if you are already logged in.

    The issue opens in JIRA.

    JIRA [variable here] - JIRA Login page

    Comments posted manually to JIRA from CSM can only be viewed by JIRA administrators.

    JIRA Incident - Comments